Terms of service

Terms of Service

1. Introduction

Welcome to Willa London. These Terms of Service ("Terms") govern the use of our website willa-london.com (the "Site") and the purchase of products through it. By accessing the Site or placing an order, you agree to comply with these Terms in full.

2. Owner information

Trade name: Willa London
Business owner: Julián Gómez Pérez
Address: Calle de Camino Cañete 8, Cuenca, CU 16004, Spain
Contact email: hello@willa-london.com

3. Acceptance of the Terms

By using the Site, you declare that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts. If you do not agree with these Terms, please do not use the Site.

4. Modifications to the Terms

Willa London reserves the right to modify these Terms at any time. Modifications will take effect once they are published on the Site. It is the user's responsibility to review the Terms periodically.

5. Products and prices

Products offered on the Site are subject to availability.
Prices are shown in pounds sterling (GBP) and include applicable taxes, unless otherwise stated.
Willa London reserves the right to change prices at any time without prior notice.
In the event of an obvious error in the price of a product, we reserve the right to cancel the order and refund any amount paid.

6. Orders

Placing an order constitutes an offer to purchase, which will be accepted once we confirm it by email.
Willa London reserves the right to reject or cancel any order at its sole discretion, particularly in cases of suspected fraud, errors in the information provided or lack of stock.

7. Payment methods

We accept the payment methods indicated on the Site at checkout. All transactions are secure and encrypted.

8. Shipping

Shipping conditions, times and costs are set out in our Shipping Policy, which forms an integral part of these Terms.

9. Returns and refunds

The conditions for returns, exchanges and refunds are set out in our Refund Policy, which forms an integral part of these Terms.

10. Intellectual property

All content on the Site (texts, images, logos, designs, source code, etc.) is the property of Willa London or of third parties who have authorised its use, and is protected by intellectual property law. Its reproduction, distribution or use without express authorisation is prohibited.

11. Permitted use of the Site

The user agrees to use the Site lawfully and to refrain from:

Using the Site for illegal or unauthorised purposes.
Attempting to gain unauthorised access to our systems.
Interfering with the normal operation of the Site.
Uploading viruses, malware or malicious code.
Impersonating other people or entities.

12. Personal data

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

13. Third-party links

The Site may contain links to third-party websites. Willa London is not responsible for the content, practices or policies of those sites.

14. Limitation of liability

To the fullest extent permitted by law, Willa London shall not be liable for indirect, incidental, special or consequential damages arising from the use of the Site or the products purchased. Our maximum liability shall be limited to the amount paid by the customer for the specific product in question.

15. Warranties

Products are covered by the legal warranties applicable in the buyer's country of residence. To exercise the warranty, please contact us at hello@willa-london.com.

16. Force majeure

Willa London shall not be liable for any breach or delay in the fulfilment of its obligations arising from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions or telecommunications failures.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Governing law

These Terms are governed by Spanish law, without prejudice to the mandatory consumer protection rights that may correspond to the user under the legislation of their country of residence.

19. Dispute resolution

Any dispute arising from these Terms shall be submitted to the competent courts of Spain, unless mandatory consumer protection legislation provides otherwise.

The European Commission also provides an online dispute resolution platform available at: https://ec.europa.eu/consumers/odr