Whether it's a question about sizing, a delivery update, or you just want to say hello — we're here and we actually reply.
Email us
We respond within 24 hours, Monday to Friday.
No chatbots. No templates. A real person reads your email and gives you a real answer.
Before you get in touch
You might find the answer faster here:
- FAQs — Delivery times, returns, payments, customs
- Size Guide — How to find your perfect size
- Refund Policy — Full returns and refund details
What to include in your email
To help us resolve things quickly, please include:
- Your order number (starts with #)
- The email address you used to place the order
- A brief description of your question or issue
- Photos if relevant to a product quality concern
Willa London is a registered UK business. We're committed to resolving every enquiry properly and promptly.