Política de envío

Shipping Policy

At Willa London we work to ensure that your order reaches you as quickly and safely as possible. Below you will find all the information about our shipping process.

1. Order processing

Orders are processed within 1 to 3 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order is dispatched, you will receive a confirmation email with the tracking number.

2. Delivery times

Estimated delivery time is 8 to 15 business days from the date of dispatch.
In exceptional cases (holiday periods, high-demand campaigns, customs issues or unforeseen circumstances), delivery may take up to 30 business days.
Delivery times are estimates and are not guaranteed, as they may depend on factors outside our control (couriers, customs, weather, etc.).

3. Shipping costs

Shipping costs are calculated automatically at checkout, based on the destination and the size of the order. Any applicable promotions on shipping (for example, free shipping over a certain amount) will be displayed at checkout.

4. Countries we ship to

We ship to the United Kingdom and to other selected international destinations. If your country is not available at checkout, please contact us at hello@willa-london.com to check whether we can arrange a shipment.

5. Multiple warehouses and separate shipments

We work with several warehouses in different locations to speed up delivery. As a result, if your order contains multiple products, it is possible that they will be shipped separately and arrive on different dates. Each shipment will have its own tracking number.

6. Order tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow its progress. Please allow 24 to 72 hours for the tracking information to update after dispatch.

7. Customer responsibility

The customer is responsible for providing a correct and complete shipping address. Willa London is not responsible for orders lost or delayed due to incorrect address information.
If a package is returned to us because of an incorrect address or a failed delivery attempt, the customer will be responsible for the reshipment costs.

8. Taxes and customs duties

For international shipments, the customer may be responsible for any customs duties, taxes or import fees that apply in their country.
These charges are set by the destination country's authorities and are not included in the product price or shipping cost.
Willa London has no control over these charges and cannot predict them.

9. Lost or damaged packages

If your package is lost in transit or arrives damaged, please contact us at hello@willa-london.com within 7 days of the estimated delivery date, and we will help you find a solution.